FAQ – Frequently Asked Questions

🚚 Delivery

Where are your products stored?

All our products are stored in France. You benefit from fast delivery times and no customs fees.

What are the delivery times?

Standard delivery is estimated between 3 and 5 business days. Once your order has shipped, you will receive an email with your tracking number.

Is delivery free?

Delivery is free for purchases over 30 euros.

🔄 Returns & Refunds

Can I return an item?

Yes, you have 14 days after receipt to return an item to us in its original, unworn condition with its tags attached.

How do I initiate a return?

Contact us via our Contact page, indicating your order number and the reason for the return. We will guide you through the process.

How long does it take to get a refund?

Refunds are processed within 5 to 10 business days after receiving and verifying the returned item.

✅ Authenticity

Are the products authentic?

Absolutely. ICONIC DEALS only sells 100% authentic products, sourced from official and authorized suppliers. Each item is carefully selected to guarantee its authenticity.

Where do your products come from?

Our products come from official European suppliers. We work directly with authorized distributors or with the brands we offer.

💳 Payment

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay via Shopify Payments. Your payments are 100% secure.

Can I pay in installments?

Installment payments may be available depending on your payment method. Please check with your bank or review the options available at checkout.

📦 Orders

Can I modify or cancel my order?

You can modify or cancel your order within 2 hours of its validation. After this time, please contact us as soon as possible via our Contact page.

I haven't received my confirmation email, what should I do?

Check your spam or junk folder. If you still can't find the email, contact us with the email address used when ordering.

📬 Contact

How can I contact you?

Visit our Contact page. We respond within 24 hours on business days.